Refund policy

RETURN AND REFUND POLICY

Website: www.buyrocketmotors.com

1. Hazardous Materials (HAZMAT) Sales — Final Sale

  • No Returns or Exchanges: Due to federal Department of Transportation (DOT) regulations, hazardous materials handling safety standards, and strict chain-of-custody requirements for propellants, ALL SALES OF ROCKET MOTORS, RELOAD KITS, BLACK POWDER, AND PYROTECHNIC IGNITERS ARE FINAL.

  • Safety & Chain-of-Custody: We cannot accept returned or cross-shipped hazardous goods once they have left our facility under any circumstances.

2. Order Cancellations

  • Pre-Dispatch Cancellations: If you wish to cancel an order before it has shipped, you must contact us immediately at info@buyrocketmotors.com. Cancellations requested prior to carrier dispatch are subject to a [e.g., 5% to 10%] order processing/restocking fee.

  • In-Transit Orders: Once a carrier has taken possession of a shipment or dispatched a HAZMAT parcel, the order cannot be canceled, redirected, or refunded.

3. Damaged, Defective, or Incorrect Shipments

  • 48-Hour Reporting Window: If your shipment arrives damaged, contains defective items, or has an error (e.g., wrong motor size delivered), you must notify us in writing within 48 hours of carrier delivery.

  • Required Documentation: Email info@buyrocketmotors.com with your order number, a description of the issue, and clear photographs of the outer shipping box, shipping label, and affected products.

  • Resolution: Upon verifying damaged or defective merchandise, we will, at our sole discretion, issue a replacement or store credit. Do not dispose of or ship back any damaged HAZMAT items unless specifically instructed in writing by our customer support team.

4. Non-HAZMAT Merchandise Returns

  • Eligibility Window: Unused, unopened non-HAZMAT items (such as building materials, parachutes, body tubes, or apparel) may be returned within 30 days of delivery.

  • Condition Requirements: Non-hazardous goods must be in their original, unopened packaging and in the same condition as received.

  • Return Shipping & Fees: The customer is responsible for all return shipping costs. Original shipping fees are non-refundable. Returned non-HAZMAT items may be subject to a [e.g., 15%] restocking fee.

5. Non-Refundable Shipping & HAZMAT Fees

  • All carrier shipping charges and carrier-imposed HAZMAT surcharges are strictly non-refundable once the shipment has departed our warehouse.