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How Shipping Works


How long does it take to deliver a Parcel Select package?
USPS Parcel Select offers U.S. delivery within 2-8 days for packages being delivered to the contiguous 48 states.  This can easily vary if your package is being delivered to Alaska, Hawaii or an U.S. territory.  Additionally, these delivery times can vary widely depending up seasonal conditions, particular
ly the Black Friday, Cyber Monday and December Holiday season.  


Do you provide a Tracking Number and Delivery Confirmation?
Yes, you will received an automated tracking number once your package ships. Tracking can be viewed using the USPS Track & Confirm website.


Can I return an item if I don't like it?
No.  Unfortunately our products are considered a Hazardous Material by the shipping companies and as such can only be packaged and shipped by approved personnel.  If your item was damaged then you will need to file a claim with the shipper.  If the contents of any of your items are incomplete due to a manufacturer issue, then please let us know and we'll contact the manufacturer to remedy the problem.  


I had a catastrophic failure of a motor (CATO), what do I do?
First, file a Malfunctioning Engine Statistical Survey (MESS) report at http://www.motorcato.org/.  Then contact the manufacturer at warranty@aerotech-rocketry.com.


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