Q & A

Where's my package?!?

BuyRocketMotors.com uses a combination of UPS and USPS for package delivery, depending on the order contents, and you will always receive a tracking number.

Certain HAZMAT motors and starters may ship USPS Parcel Post, which is typically a reliable and cost effective means of shipping. However, it can also be unpredictable and in general can be quite slow. Allow up to 21 days for your package to arrive due to the USPS Hazardous Materials Safety Laws and Regulations. Since the USPS considers rocket motors and starters hazardous, they reportedly never physically enter a facility and are manually handled. Scans at post offices are optional during transit which is likely the reason you may not see any updates. If you have questions about your order’s whereabouts during shipment, please contact your local Postmaster. Feel free to contact BuyRocketMotors.com at 972-534-3033 as well.

Most large rocket motors must be shipped using UPS Ground. While more costly, you can almost always count on quicker and more accurate tracking of your package.

Who's behind BuyRocketMotors.com?

See the About Me section for details. Briefly, I'm a long time rocket nut that wants to bring sanity back to purchasing High Power Rocket Motors. Transparency, Communication, and Service is where it's at.

Do I need to be a Member of BuyRocketMotors.com to make a purchase?

No; and you never will.

Hold on, wait just one minute! I didn't think a hobbyist could legally ship High Power Rocket Motors so what are you doing! You're going to get us all pinched and HPR will come to an end!

That's mostly true about hobbyist's. However, we are a company and a company that has a legal contract with UPS to ship Hazardous Materials. We've taken the DOT approved classes as required as well as jumped through that hoop, then the other, and then the other, and so on. Thanks for being so concerned, but we're legit.

Can I contact you to see if you're an actual person and that I'm not getting ripped off?

You don't have anything to worry about, but sure you can call me if you like. If I don't answer, leave a message and I'll get in touch with you. Please note that actual orders are absolute priority while general questions are not; in any event I will get back in touch with you. Contact Us.

Why don't you regularly stock more products?

The primary motor manufacturers have a lengthy catalog and running a business that stocks every conceivable product just isn't viable. I pledge to stock the most common in demand rocket motors, if you don't see something that you think should be stocked then let me know and I'll take a look.

I just ordered something but have not received a confirmation or tracking number??

You should always receive a notification from BuyRocketMotors.com subsequent to your order. If it hasn't shown up then check your spam filter. Tracking numbers will be forwarded once your order has been processed and USPS/FedEx/UPS has provided us with the actual tracking number. So, depending on the time of your order this could be several hours or in the event of a weekend purchase, a day or so to receive your package tracking number. In any event, you will always receive an order confirmation whether it's for a Regularly Stocked Item or Pre Ordered.

How can you guarantee shipping on same or next day?

Easy, by making it a part of my routine schedule. If there are any delays or issues I'll note that on my Schedule or I'll contact you directly by email or phone.

Do you offer any offer discounts, promotions, or whatever?

Yes, subscribe to our mailing list to keep apprised.

I work for a Federal, State and Local government, College, University or Licensed For-Profit business engaged in High Power Rocketry activities and want to order motors, can you help?

Absolutely, just send me a message and we'll work it out.

Can I pick up my motors directly from you?

Yes, on my Schedule, you can. Just select "Pick Up" during the check out and email me to make arrangements. Contact me for further details.